FREQUENTLY ASKED QUESTIONS

From the time you complete your order, it may take 5 to 10 business days before you receive your package at the address provided.

If you are in a country where are our distrbutors, it would be preferable for you to place an order directly from them.
You can check if there are dealers of our products in your country here.

Shipping costs, in case of return, are responsibility of the customer and must be made within 7 working days after delivery of the goods.
We accept returns under the following conditions:
• The package must not have been opened, the packaging must be intact and complete with all its parts (instructions for use, brochures, etc.).
• Do not remove labels, stickers, seals, etc. and do not damage the packaging in any way.
• Special models, opened packages, priced packages, sterilized products, goods that can no longer be sold, as well as goods that have been delivered more than 7 working days back. Returnable goods are subject to handling fee of 10% of the invoice (at least CHF / EUR / USD 20.–).
• Notice of defects can only be considered if transmitted within 3 working days upon receipt of the goods. DS DENTASONIC SA accepts a notice of defect; DS DENTASONIC SA shall have the choice either to replace the defective goods or to reimburse the purchase price and to take back the defective goods. Any further claim shall be ruled out.

Dentasonic Strips have a standard RA shank (2.35mm), so any reciprocating handpiece of this size can support our Strips.

It’s possibile use the same Strip, after proper hygenization, about 10 to 15 times.

To sanitize and sterilize our files, follow the following procedure:
• Clean the instruments in an ultrasonic bath or under running water (preferably distilled water).
• After cleaning, immediately dry the instruments otherwise they can corrode.
• Before sterilization, place the instruments in stands and trays suitable for sterilization.
• Sterilize the instruments Autoclave: 18 min. 134°C, 2 bars. Hot air: 180°C. (See table below)
• After sterilization keep the instruments in a dust-free place. Instruments used for surgery should be kept in sealed containers.

If the handpiece you purchased is not working, we ask you to  to report it for email.
Notice of defects can only be considered if transmitted within 3 working days upon receipt of the goods. DS DENTASONIC SA accepts a notice of defect; DS DENTASONIC SA shall have the choice either to replace the defective goods or to reimburse the purchase price and to take back the defective goods. Any further claim shall be ruled out.

If the handpiece you purchased is still under warranty, the repair will be free of charge, but if the handpiece is out of warranty, repair costs will be charged.

According to the manual, lubrication should take place after every use of the handpiece, exceptionally at least 1 time per day.
Proper lubrication is done through the use of a lubricating spray, sprayed through our spray nozzle.

The ideal micromotor for use with our handpieces must have an ISO connection and have a speed of up to 20’000 rpm.
Micromotors with speeds from 20’000+ up to 40’000 rpm can only be used with our DS-Twist 40 handpiece with 6:1 reduction.

Below is the table on the correct speed to set.

Never push inside the strip into the head because risk to break the shank. To insert the strip proceed by push the shank into the head, by turning on the right and left side until the grip are ok. To remove the strip proceed by pull out from the head by turning on the right and left side.
Never plie the strip because you can broke the shank. The shank resist until 1kg force by plie it.

The file must be inserted into the handpiece completely, the shank can only advance out of the handpiece by 2mm.

IPC is Dentasonic’s way of defining the IPR treatment system, from Interproximal Reduction becomes Interproximal enamel Correction.

Following our prescription is important to perform a good IPC correctly, to avoid excessive enamel reduction, and to avoid injuring the patient.

Our IPC system is absolutely NON-invasive for the patient, as our Strips are specially designed not to injure soft parts and for a more comfortable treatment, both for the patient and the Doctor.

The stripping process remove both the protective pellicle and interdental tooth structure.
Remineralising the surface is essential to protect against attack from bacteria contained in dental plaque and also to reduce risk of sensitivity and staining.